Charles Royle and Company are authorised and regulated by the Financial Conduct Authority.
Full details about our authorisation with the Financial Conduct Authority can be found on the Financial Conduct Authority Register https://register.fca.org.uk/ our reference number is 145844.
Taxation and Trust advice is not regulated by the Financial Conduct Authority.
If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us in writing, by telephone or email.
We treat complaints seriously, for your protection if we are unable to settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service (FOS).
Details of the Financial Ombudsman Service including their contact details can be found at www.financial-ombudsman.org.uk
Our staff are important to us, without them we would not be able to provide the high level of service our clients rightly expect.
In 2000 we achieved accreditation as an Investor In People, our commitment to develop and plan for the future has seen us maintain accreditation since this time.
We work with our staff to develop strategies to improve performance and evaluate outcomes to establish whether the desired improvements have been achieved.