Privacy Policy


We are committed to safeguarding the privacy of our website visitors.  In this policy we explain how we will treat your personal information.  By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.


We may collect, store and use the following kinds of personal information:

Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services. (including the timing, frequency and pattern of service use)

Information contained in or relating to any communications that you send to us or send through our website. (including the communication content and meta data associated with the communication)

Any other personal information that you choose to send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.


Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.  We may use your personal information to:

Send you email notifications that you have specifically requested.

Send you our email newsletter, if you have requested it. (you can inform us at any time if you no longer require the newsletter)

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.


We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purpose set out in this policy.

We may disclose your personal information:

To the extent that we are required to do so by law.

In connection with any on going or prospective legal proceedings.

In order to establish, exercise or defend our legal rights. (including providing information to others for the purpose of fraud prevention and reducing credit risk)

To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.


Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.  Notwithstanding other provisions, we will retain documents. (including electronic documents) containing personal data:

To the extent that we are required to do so by law.

If we believe that the documents may be relevant to any on going or prospective legal proceedings.

In order to establish, exercise or defend our legal rights. (including providing information to others for the purpose of fraud prevention and reducing credit risk)


We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password and firewall protected servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


We may update this policy from time to time by publishing a new version on our website.  You should check this page occasionally to ensure you are happy with any changes to this policy.


You may instruct us to provide you with any personal information we hold about you, provision of such information will be subject to:

The payment of a fee, currently £10.00.

Provision of appropriate evidence of your identity.  We will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.


Our website includes hyperlinks to and details of third party websites.  We have no control over, and are not responsible for the privacy policies and practices of third parties.


Please let us know if the personal information that we hold about you needs to be corrected or updated.


Our website uses cookies.  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser.  The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies.  A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date.  A session cookie, on the other hand, will expire at the end of the user session when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use only session cookies on our website.


We are registered as a data controller with the UK Information Commissioner’s Office.  Our date protection registration number is Z7570623.


This website is owned and operated by Charles Royle and Company. Our office is at 18 Devon Square, Newton Abbot, Devon, TQ12 2HR.

You can contact us by writing to the address given above, by using our website contact form, by email to or by telephone on 01626 332083.